If you have any inquire about this please contact us at service.crush.jewel@gmail.com
Please put in the subject of the email your order number and attach a picture of the article(s).
You can use dish soap and warm water to clean your jewerly.
Yes you can. For that just email us at service.crush.jewel@gmail.com
If your in Barcelona you can book an appointment to our atelier and get your finger sized for free. For that email us at service.crush.jewel@gmail.com
If not, any local jewerly shop should offer you this service. You can find our conversion chart in our product page if you need to convert your size.
On the product page you will be able to see how much time it takes to have your pieces ready.
Currently the majority of our pieces are made for order they might take 7-14 days to be shipped.
After they are shipped if your in Spain or Europe the shipping time is 1-2 days and for the rest of the world 2-3 days.
All of Crush Jewel articles are made by hand solely by one artisan and the creation process takes time to finish hence it takes longer for us to fulfil the demand.
After your purchase you will receive updates trough email. Once your order has been ship you will receive a tracking number so you can follow all the steps of your delivery.
The refund cost will depend on the country from where you return. Find more about your country by clicking here.
We have a partnership with DHL so all returns will be done with them. To start the return you must email us at service.crushjewel@gmail.com . All the return costs will de deducted from your refund.
Due we are a small business we can't afford free returns. However we still want to make possible if your not 100% happy with your purchase be able to returned it by DHL within a 7 days after receiving your articles. The cost of this return will be deducted from your refund. To know more about your refund cost please click here.
The gift card is valid for 1 year counting on the purchase date.
After the purchase you will receive the gift card in your email.
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